Return & Refund Policy

At InkwellJar.com, every purchase is custom-made. We genuinely hope that you adore your item(s), but in the unlikely event that you encounter any concerns, rest assured that we're here to assist you!

For a speedy resolution, quickly and easily submit your return request through our self-serve return portal. 

We reserve the right to refuse any returns at our discretion.

What’s your return policy?

  • Items must be unused.
  • Return requests must be submitted within 30 days from the date of delivery.
  • Shipping and handling fees paid for the original purchase are non-refundable.
  • Bulk orders of 10+ items are not eligible for return.
  • Customers are responsible for the cost of return shipping.
  • We regret to inform you that we do not facilitate exchanges.

    • How do I return my item(s)?

    You will need your order packing slip. 

    Keep your proof of postage and/or return tracking number when shipping back your return. We are not liable for any return packages that may become lost, misplaced, or stolen in transit.

    Submit your return requests here. 

    Sale or Discounted Items Return Policy:

    All items on sale are final. No returns, refunds, or exchanges on sale items will be accepted. Sale items will be identified on the product’s page with a strikethrough on the original price. 

    Wrong address:

    If you provide an incorrect shipping address or provide an address that is considered insufficient by the courier the shipment will be returned to our facility. You will be liable for the reshipment cost once we have confirmed the updated address with you.

    We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. 

    Can I exchange an item?

    At this time, we don’t offer exchanges. 

    I received a wrong/damaged product, what should I do?

    To help us resolve this issue for you quickly, please contact us within a week’s time with photos of the damaged product, your order number, and any other details you may have about your order.  

    Buyer Remorse?

    This happens when you purchase the wrong product, it doesn’t fit, or you no longer want the item. We do not refund orders for buyer's remorse. We will offer you a store credit in the form of a InkwellJar E-Gift Card minus the original shipping costs.

    Order was returned to sender or refused

    We understand that sometimes packages get returned. If yours comes back to us because of an undeliverable address, unclaimed at customs or refused/returned by you, we'll happily give you a store credit (minus the original shipping cost) in the form of a InkwellJar E-Gift Card.

    If you wish to have the order reshipped. We can process a new order to replace the original order, but shipping charges will be applied.

    Do you offer refunds?

    Yes, if your return is approved or in the event that your order:

    • Is cancelled by InkwellJar
    • Item(s) proved to be received damaged, defective, or incorrect

    We must receive your item(s) within 30 days after you receive it. You pick your reimbursement option: refund in the original form of payment or InkwellJar E-Gift Card. 

    We understand the importance of a quick refund, but to protect our customers and prevent potential fraud all refunds will be delayed until returned items are received and inspected by our team. We appreciate your understanding.

    InkwellJar will take 2-5 business days to process your refund. Depending on your financial institution, the refund amount may take up to 7 business days to post to your account.

    Anything else I need to know about your return policy?

    • All item(s) must be unsoiled and not laundered at any time. If merchandise was included with tags, it must remain intact and in original condition. If the item(s) are determined to have been soiled or altered, it will not be accepted for a refund.  
    • Claims deemed an error on our part are covered at our expense. If you have any questions, please email us at contact@inkwelljar.com
    • Inkwelljar gift cards never expire and act just like cash in our store.

        Submit a return request here. If your return request is approved, you will receive an email with shipping instructions. We do not provide pre-paid shipping labels at this time.